FAQ

How can we help?

Welcome to our FAQ page, where we answer all of your most frequently asked questions about Bookful.

We’re here to help – if you don’t find the answer to your question below or if you’d like more information, please email us on support@inceptionxr.com.

General

Augmented reality enhances the real-life environment by adding computer-generated objects into your existing surroundings.

AR is an incredibly powerful tool that deeply enhances the educational value of a book.

Augmented reality makes reading fun and exciting, which instils in children a strong passion for it. By making the plot and characters interactive, augmented reality allows readers to gain a deeper understanding of a book’s content.

Bookful is easy to use and works with any Apple device that supports AR, as well as some Android devices. There are comprehensive in-app guides and walkthroughs to help users along, as well as an animated helpbook that can be viewed in AR!

Bookful is free to download. After you have downloaded the app you will have the opportunity to purchase a subscription, which will give you access to all the books and games in the Bookful library.
NO! But we hope to help your child get addicted to reading!
Yes, Bookful is completely safe for children and has COPPA certification. All content is designed for children and as such, all content is age appropriate.

Early readers are targeted at young learners who are starting on their first books or learning basic English. These include Bookful Level 1 titles which contain basic vocabulary in singular words or simple sentences.

Follow our social channels for up to date news on new books and other new features in the Bookful app!

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Yes! Besides young readers, we also have adult users who use Bookful to learn and improve their English. The incremental book levels make Bookful the perfect tool to improve one’s grasp of the language.

We recommend some of our Early Readers titles, and you can move up from there at your own pace.

Let’s grow together!

Device & Technology

Bookful is available in the iOS app store and can be used on any device with AR capabilities that also has iOS 12 or newer. Here is a full list of Apple devices that support Bookful:

iPhones:
iPhone XS
iPhone XS Max
iPhone XR
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s
iPhone 6s Plus
iPhone SE
iPads:
iPad Pro (all models)
iPad (6th generation)
iPad (5th generation)
Bookful is also available on some Android devices – please check availability in the Google Play store!
No. The Bookful app is under 70 MB.

AR requires to access your camera in order to augment the reality you see. Being an app for children, their privacy and safety is our utmost concern. We do not record or save any images or videos from your device.

Bookful requires a strong online connection to enable loading of content. Please also check that you have updated Bookful to the latest version as we are constantly refreshing the app for our users with exciting new features.

Content

No, you don’t need the physical book to use Bookful. Activate the app by pointing your device at any surface and the book will appear in front of you along with the animations.
We have the biggest library of AR books available anywhere, and more books are being added all the time! For a full list of books, click here.

Our user interface is designed to be super user-friendly, especially for children. The Bookful map allows for children to visually navigate through the app. The different buildings represent the books and games that they contain, encouraging children to easily explore and find all the activities available in Bookful.

Bookful encourages children to explore books independently and allows for children to read by themselves or with an adult, or have the story narrated to them. While independent reading is certainly encouraged, Bookful also provides parents and children with an opportunity to engage in a magical reading experience together.

Yes. Our hope is that just as a child would return to the same physical book, a child would return to a book in AR multiple times. In fact, Bookful’s AR books and activities are designed to encourage children to interact with them repeatedly. The animations add so much to the books that we believe children will want to come back time and again.

This is where you’ll find all the books you’ve read. Although it’s empty when you first use Bookful, we’re sure that your collection will grow pretty quickly!

These are books that you can interact with – touch the screen to see the AR image pop up!

Everyone! Our interactive books are currently designed for young learners. Pick from common categories such as shapes and colors – these are basic descriptive words that are building blocks for a child’s vocabulary.

We have plans to bring the interactive feature to more advanced books in the future.

The games available on Bookful are playful and delightful activities, designed to relate the kids back to the books at all times. Some of them are educational – like our ‘Spell It’ and ‘Repeat After Me’ games; and some are just there for fun – dancing with Peter Rabbit and watching a dinosaur come to life in your living room will blow you away!

We’re working on it! We always get requests from all over the world to release titles in different languages. We would love to make Bookful accessible to all, so please continue sending your language requests our way!

We are always looking to expand our library with fascinating titles. Stay tuned, and feel free to send any suggestions our way.

Subscription

Yes, there are always a couple of free books available in the Library. These have a red ‘FREE’ on the cover.

Simply select a book inside the app. You’ll be redirected to a screen with the different plan options and you can select whichever is best for you!

We really value our users’ feedback and we strive towards ensuring that you have the best user experience. Please feel free to let us know where we can improve on, and we will definitely be all ears.

If you no longer wish to subscribe to Bookful, you can cancel your subscription through your app store:

Apple devices:

  • Go to Settings > [your name] > iTunes & App Store.
  • Tap your Apple ID at the top of the screen, then tap View Apple ID. You might need to sign in with your Apple ID.
  • Scroll to Subscriptions, then tap it.
  • Tap the subscription that you want to manage. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription.
  • If you cancel, your subscription will stop at the end of the current billing cycle. You can also view more detailed instructions on Apple’s website.

Android devices:

  • Go to play.google.com.
  • Check if you’re signed in to the correct Google Account.
  • On the left, click My subscriptions.
  • Select the subscription you want to cancel.
  • Click Manage > Cancel Subscription.
  • You can also view more detailed instructions on Google Support.

As one of our existing users, we’re offering you a special discount on our subscription packages. If you choose not to subscribe, you’ll still have access to any books that you previously purchased.

The Bookful subscription includes unlimited access to all the books in the Bookful library. As new books are added, you’ll have automatic access to them. If you register an account with us, you’ll be able to share the subscription across multiple devices.

Moving to a subscription model gives us the chance to add more books for you, and offers you a variety of choice. We want your child to learn as much as possible and that can only happen with a diverse selection to choose from in the Bookful library.

Simply register an account and you’ll be able to log in on any compatible device using the same credentials.

Registration

From the app, go to the Parents Zone menu. Click on Sign Up and register with your email address. Once that’s done, check your inbox for a welcome email from the Bookful team!

You can easily set up family sharing for your loved ones across devices with just one account. Get the whole family to read in AR!

We’re also planning features to keep you up to date with the latest in the Bookful community and to manage your subscription. You’ll be the first to know about it – the early bird catches the bookworm!

You’ll still be able to use Bookful, but without the benefits of registration.

Absolutely! It just takes a couple of seconds.

We will only collect the email address provided during sign up for the purpose of identifying your user account, handling device sharing matters and in the event you forget your password.

The grownups usually do it, since you’ll need a valid email address for registration. But if your child has all the tools to do it by themself, then by all means – Yes! We encourage independent readers, and learners too.

That’s some quality family time that we love! With our device sharing feature, just one account will do.

Don’t worry, it happens. Go to the Parents Zone menu and hit the Account button. When the pop up window appears, click on Forgot Your Password? to receive instructions on how to reset your password.